Customer Support
Contact us
Our friendly team is here to help. Use the form on this page or contact us here:
SMS Support:
By texting us at 855-465-4880, you agree to receive support communications via SMS. By opting in, you agree to our terms and conditions and privacy policy available on CarRx.com
Customer Support Hours:
Mon – Fri 5:00 am – 6:00 pm PST
Sat – Sun 6:00 am – 5:00 pm PST
Visit Us
Dealership Sales
Customer Support
Contact us
Our friendly team is here to help.
Use the form on this page or contact us here:
SMS Support:
By texting us at 855-465-4880, you agree to receive support communications via SMS. By opting in, you agree to our terms and conditions and privacy policy available on CarRx.com
Customer Support Hours:
Mon – Fri 5:00 am – 6:00 pm
PT Sat – Fri 6:00 am – 5:00 pm
PT Sun – Fri 6:00 am – 5:00 pm
Visit Us
Stop by the office.
Dealership Sales
For new dealership inquiries contact info@elogps.com or
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Frequently asked questions
- The CarRx device is intentionally installed in a discreet location. Keeping the device out of sight helps reduce the chance that a thief can locate and disable it, increasing the likelihood it can assist law enforcement if your vehicle is stolen.
- Yes, with CarRx you can set up designated virtual boundaries or geofences for your vehicle, and if the vehicle enters or exits those predefined areas, you will be notified in the CarRx mobile app.
- CarRx has a proven track record of successfully recovering stolen vehicles nationwide, recovering 99% of stolen vehicles with an active CarRx device.
- If your vehicle has been stolen: 1. Contact local law enforcement immediately and file a police report. 2. Once a police report has been filed, contact the CarRx 24/7 US-based Stolen Vehicle Recovery Hotline at (855) 465-4880. 3. A recovery specialist will work with law enforcement to assist with the recovery process. CarRx assists law enforcement during the recovery process at your request but cannot guarantee vehicle recovery.
