- CarRx is a connected vehicle service that helps you protect and monitor your vehicle. Depending on your vehicle and the plan purchased, CarRx may include vehicle location, stolen vehicle recovery assistance, vehicle health monitoring, maintenance reminders, recall information, and other connected features.
- For assistance with your account or CarRx services: Phone: (855) 465-4880 You can also visit https://www.carrx.com/contact-us/ for additional support information.
- Download the CarRx mobile app from the Apple App Store or Google Play and register your account using the information provided when you purchased your vehicle. If you need assistance activating your account, contact CarRx Support: https://www.carrx.com/contact-us/
- Many insurance companies offer discounts of up to 25% for vehicles equipped with secondary anti-theft systems such as CarRx. Discount availability and eligibility are determined solely by your insurance provider.
- The vehicle's location is private. Only vehicle owners registered with CarRx can view the vehicle's location in the secure CarRx mobile app. At the vehicle owner's request, and after a police report is filed, the CarRx Stolen Vehicle Recovery Hotline may share a stolen vehicle's location with law enforcement.
- Features vary based on your vehicle, model year, and the CarRx plan purchased. Depending on your vehicle and plan, features may include: - Live vehicle location - 24/7 US-Based Stolen Vehicle Recovery Support hotline with a team on standby to assist if needed - Smart Alerts for low battery, speeding, unauthorized movement outside designated boundaries, and more - Vehicle health information, such as check engine light severity, and other diagnostic information - Maintenance reminders - Recall notifications - Trip history - In-app service scheduling If you’re unsure which features are included with your plan, contact CarRx Support: https://www.carrx.com/contact-us/.
- You must register your CarRx app to receive your CarRx connected vehicle services. However, if you choose not to register your account during the registration period, CarRx connected vehicle services, such as stolen vehicle location, will be terminated to protect your privacy.
- You may choose to remove the CarRx device at any time. However, removing or disconnecting the device may disable some or all CarRx services, including stolen vehicle recovery and connected vehicle features. Before making any modifications, CarRx recommends contacting your selling dealership or CarRx support to understand how removal may affect the service included with your plan.
- The CarRx device is intentionally installed in a discreet location. Keeping the device out of sight helps reduce the chance that a thief can locate and disable it, increasing the likelihood it can assist law enforcement if your vehicle is stolen.
- If you choose not to activate your CarRx service during the registration period, the service is automatically deactivated to help protect your privacy. If you later have questions about your vehicle or your eligibility, our support team can assist you.
- Yes, with CarRx you can set up designated virtual boundaries or geofences for your vehicle, and if the vehicle enters or exits those predefined areas, you will be notified in the CarRx mobile app.
- CarRx has a proven track record of successfully recovering stolen vehicles nationwide, recovering 99% of stolen vehicles with an active CarRx device.
- Click the Forgot Password link in the mobile app on the login page or contact CarRx support: https://www.carrx.com/contact-us/
- Some CarRx plans include vehicle health monitoring. Depending on your vehicle, CarRx may notify you about maintenance needs, diagnostic issues, recalls, low battery, low fuel, or other vehicle information. Availability varies by vehicle manufacturer, model year, and plan.
- Your CarRx service was purchased at your dealership based on your plan-year length and there are no additional fees during your plan. When your plan expires, you will have the option to renew to continue your CarRx services.
- If your vehicle has been stolen: 1. Contact local law enforcement immediately and file a police report. 2. Once a police report has been filed, contact the CarRx 24/7 US-based Stolen Vehicle Recovery Hotline at (855) 465-4880. 3. A recovery specialist will work with law enforcement to assist with the recovery process. CarRx assists law enforcement during the recovery process at your request but cannot guarantee vehicle recovery.
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