Service Revenue Is Up. So Why Are Dealers Losing Customers?
A busy service drive tells you who’s here today. Service retention tells you who keeps coming back. Fixed ops revenue is growing. Dealer share of service visits is [...]
What Drivers Should Know About Dealer-Installed Connected Vehicle Technology
KARR Security Vulnerability: What Drivers Should Know About Dealer-Installed Connected Vehicle Technology Driver checks a smartphone beside a vehicle while inspecting dealer-installed connected vehicle technology following the KARR security [...]
Connected Vehicle Security for Dealerships: 7 Questions to Ask Your Technology Provider
Dealerships use connected technology to locate inventory, check vehicle readiness, protect vehicles from theft, support recovery and stay connected with customers after the sale. Once that hardware is installed across [...]
What the FTC’s New Pricing Guidance Means for Dealer Products
Clear pricing and product presentation can help dealers create a more transparent, customer-focused vehicle delivery experience. Dealers have spent months trying to determine what increased Federal Trade Commission scrutiny means [...]
The KARR Bluetooth Vulnerability: What Dealers Should Know About Connected Vehicle Security
The KARR vulnerability shows why dealers should understand how connected-vehicle systems communicate and what vehicle functions they can access. UC San Diego researchers recently disclosed vulnerabilities in certain [...]
7 Ways to Take Better Care of Your Vehicle Between Service Visits
A lot can change between dealership service appointments. A tire can develop a slow leak. A battery can start losing strength. A vibration may show up only at highway speed. [...]
How Dealerships Can Increase Customer Lifetime Value Without Selling More Cars
A dealership can sell the same number of vehicles and still produce more long-term financial contribution from those customers. The difference is what happens after delivery. Every sale carries acquisition, inventory, reconditioning, [...]
Why Connected Car Programs Often Start in F&I
Connected vehicle technology can support the customer relationship from delivery through service and long-term ownership. At many dealerships, the connected car conversation begins and ends in the F&I [...]
Why More Dealerships Are Talking About Service Retention at NAMAD 2026
A clear sales-to-service handoff helps dealerships build stronger customer relationships after delivery. For many dealerships, the easiest revenue to lose is connected to a customer the store has [...]
Fraud Is Theft: A Dealership Theft Prevention Strategy for 2026
Fraud can look like a normal delivery until the deal breaks down. Vehicle theft may be down, but dealership risk is not. According to NICB data, U.S. vehicle thefts [...]
NewsScott Stephanoff2023-07-13T23:58:49+00:00
